Frequently asked questions

Is the app free to download and use?

The app is free to download, and you can use a starter login for free. This will allow you to save 3 rooms and enter some challenges. To go further with your designs and challenges you are able to subscribe in the app. If you are happy with the free version you can use it free forever!

Do you have any help guides?
We have plenty of help available – from design tips to guide you to tutorials in the app to help you to get more out of the app.
I can't see the item of furniture I want, can I make one?

If there’s an item of furniture that isn’t currently in the app please get in touch. We make new furniture models every week, so we might be able to add yours.

Are the designs to scale?

Yes you input your rooms dimensions, by manually adding to the room planner or capturing the room with your camera. The virtual room is then the correct size. We would always ask people to double check furniture’s dimensions for fit in your room before purchasing, just in case any errors have been made.

Message & get more support using the DecorCreatorHub Or email your questions to and we’ll do our best to help!